Privacy Policy

Neurosyl ("we", "us", or "our") operates a virtual psychotherapy platform connecting clients with registered mental health professionals in Ontario, Canada.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services. We are committed to handling your information with the care and discretion it deserves.

Contact and identity information: your name, email address, phone number, and general location (city/region) when you submit an intake form or contact us.

Health and therapy-related information: information you voluntarily share about your mental health history, therapy goals, preferences, and concerns through our intake form. This is used solely to match you with an appropriate psychotherapist.

Session and appointment information: records of consultations booked, session dates, and psychotherapist assignments.

Technical information: IP address, browser type, device type, pages visited, and time spent on our site, collected automatically via cookies and analytics tools.

Communications: any messages you send us through our contact form or by email.

To match you with a suitable psychotherapist based on your needs, preferences, and goals.

To schedule and manage your consultation and ongoing sessions.

To communicate with you about your bookings, account, and our services.

To process payments and issue official receipts.

To improve our platform, services, and user experience through aggregated, anonymized analytics.

To comply with our legal and regulatory obligations under Ontario and Canadian law.

We will never sell your personal information to third parties. We will never use your health information for marketing purposes.

Your matched psychotherapist: we share the information from your intake form with the psychotherapist(s) we believe are a good fit for you, so they can prepare for your consultation.

Service providers: we work with trusted third-party providers for secure video conferencing, payment processing, and website hosting. These providers are contractually bound to protect your data and may not use it for their own purposes.

Legal requirements: we may disclose your information if required by law, court order, or to protect the safety of any person.

We do not share your personal or health information with any other third parties without your explicit consent.

We recognize that health and mental health information is among the most sensitive personal data. Any information you share about your mental health, therapy history, or personal circumstances is treated with the highest level of care.

Access to your health-related intake information is strictly limited to the psychotherapist(s) matched with you and essential administrative staff bound by confidentiality obligations.

Psychotherapists are independently bound by the confidentiality requirements of their regulatory colleges (CRPO, CPO, OCSWSSW) and applicable Ontario legislation.

Our website uses cookies and similar tracking technologies to understand how visitors use our site and to improve your experience.

We use analytics tools (such as privacy-respecting, aggregated analytics) to understand page traffic and user behaviour. This data is anonymized and cannot be used to identify you personally.

You can disable cookies through your browser settings. Note that some features of our website may not function correctly if cookies are disabled.

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations.

Client records, including intake forms and session records, are retained for a minimum of 10 years following your last session, as required by Ontario health regulatory standards.

If you have not proceeded past the intake stage and request deletion of your information, we will remove your data within 30 days, subject to any legal retention requirements.

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

All data is transmitted over encrypted connections (TLS/SSL). Video sessions are conducted over end-to-end encrypted platforms.

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

Under applicable Canadian privacy law (PIPEDA and Ontario's PHIPA), you have the right to:

Access: request a copy of the personal information we hold about you.

Correction: request that we correct inaccurate or incomplete information.

Withdrawal of consent: withdraw your consent to our use of your information at any time, subject to legal or contractual restrictions.

Deletion: request deletion of your personal information where we are not legally required to retain it.

To exercise any of these rights, please contact us through our website. We will respond to all requests within 30 days.

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

For clients aged 13 to 15, a parent or legal guardian must provide consent before services can be provided. The parent or guardian's contact information will be collected for this purpose.

Teens aged 16 and older may consent to services independently under Ontario law.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on this page with a revised effective date.

Your continued use of our services after any changes constitutes your acceptance of the updated policy.

If you have questions, concerns, or complaints about how we handle your personal information, please contact us through our website contact form.

If you are not satisfied with our response, you have the right to contact the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca or the Information and Privacy Commissioner of Ontario at www.ipc.on.ca.